Serving our customers and clients with excellence

By Caroline Rudge, commercial manager at MEPC

We work very hard at Paradise to treat everyone with respect and this year we have made it a priority to name front of house colleagues who are delivering exceptional customer service every day.

As part of this week’s National Customer Service Week, we asked our occupiers to nominate their own Paradise Customer Service Heroes in each of our commercial buildings and across our different businesses.

We wanted to hear from the people who work here at Paradise and understand what makes a difference to them, and who brightens up their day.
This initiative met with a huge response, and we can now name our first and very well-deserved Paradise Customer Service Heroes!

Baba Seckan at One Centenary Way, Ellie Denton at JLL and the reception team at Two Chamberlain Square: Meena Bunning, Claire Chandler and Kurshid Ahmed, are our true real-life customer service heroes!

Comments from the individuals who made the nominations include:

“They are a dedicated, passionate individual and always has a smile on their face… nothing is ever too much trouble!”

“They demonstrate excellent service and always offers a warm welcome.”

“Very polite and helpful… and never too busy for a chat.”

Huge congratulations to all five of our heroic individuals and crucially the overall contribution they make to the whole estate.

We can only achieve and deliver customer service excellence thanks to the hard teamwork of our staff and those of our occupiers who are looking after people every day. Well done to all!